Privacy Policy

AircraftAntennas.com is operated by Global Aircraft Parts LLC. Global Aircraft Parts LLC determines how personal information collected through AircraftAntennas.com is used in connection with its ecommerce operations.

The information we collect depends on how you interact with the website. Some information is provided directly by you; some is collected automatically when you browse. Categories may include:

Identification & Contact Information

• name
• company name
• billing address
• shipping address
• email address
• telephone number

Order Information

• order number
• products ordered
• SKU / part number
• quantity
• shipping method
• order status
• transaction information
• customer notes or purchase references

Account Information

Customer accounts are provided through our ecommerce store platform. Where you create or use an account, this may include login information, account preferences, saved billing and shipping addresses, and order history. Account passwords are managed by the store platform's authentication system and are not stored by us in readable form.

Product & Technical Inquiry Information

When you ask us to help identify a product, check availability, or quote a lead time, you may provide aircraft type, equipment information, antenna part numbers, manufacturer information, technical questions, photographs, drawings, documents, or other information relevant to identifying a product.

RMA & Warranty Information

Customers submitting a return, RMA, shipping-damage, or warranty request may provide order number, contact details, product/SKU, serial number, product condition, installation or use information, a description of the problem, photographs, shipping damage evidence, and certification or technical documents.

Communications

We collect the information you provide when you email us, call us, text us, complete a contact form, request product availability, request a lead time, or communicate with us about an order.

You provide information directly when you place an order, create or use a customer account, submit our contact form, submit a product or lead-time inquiry, submit an RMA or warranty request, upload photographs or documents in support of a request, or contact us by email, telephone, or text message.

We aim to collect only information reasonably necessary to operate the website, complete transactions, provide requested services, support customers, prevent fraud, and meet legal obligations. We do not intentionally request sensitive personal information that is not necessary for the transaction.

Please do not send Social Security numbers, passport information, financial-account credentials, or unrelated sensitive personal information through our contact, inquiry, or RMA forms.

When you visit AircraftAntennas.com, standard technical information may be collected automatically by our website, hosting, and security infrastructure. This may include:

• IP address
• browser type
• device type
• operating system
• referring page
• pages viewed
• timestamps
• session identifiers
• cart and session information
• general website interaction
• security and fraud-prevention information

We also record technical error and diagnostic information when the website encounters a problem, so that we can troubleshoot and fix it.

We do not collect precise GPS location. An approximate location derived from an IP address may be used for security, fraud prevention, website functionality, analytics, or localization where applicable.

We may use personal information to:

• process and fulfill orders
• process payments
• deliver products
• provide tracking information
• communicate with you about orders
• respond to inquiries
• check product availability and lead times
• provide customer service
• administer returns and RMA requests
• coordinate warranty requests
• assist with product identification
• maintain customer accounts
• prevent fraud and abuse
• troubleshoot website problems
• secure the website
• maintain business and accounting records
• comply with legal obligations
• resolve disputes and chargebacks
• improve website functionality and customer experience
• analyze website usage where analytics are enabled

We use customer information only for purposes reasonably connected to the reason it was collected, except where you provide additional consent or another lawful basis applies.

To process and deliver an order, we may provide necessary order information to companies involved in fulfilling the transaction. These may include:

• inventory and fulfillment partners
• distributors
• manufacturers, where appropriate
• shipping carriers
• logistics providers
• payment providers
• ecommerce infrastructure providers

Information disclosed may include:

• customer name
• delivery address
• contact details where necessary
• order number
• product ordered
• quantity
• shipping instructions

We provide only the information reasonably necessary to perform the relevant service. Shipping options, cutoffs, and delivery expectations are described in our Shipping & Delivery policy.

Payments are processed through the payment methods and third-party payment providers offered at checkout. Checkout is completed on our secure store checkout, and payment details are submitted to the applicable payment provider rather than being collected by this website's product pages.

Payment providers may collect information necessary to:

• authorize transactions
• process payments
• prevent fraud
• process refunds
• manage disputes or chargebacks

In connection with an order, we may receive:

• payment status
• a transaction identifier
• the payment method used
• limited or masked payment information
• fraud or security screening results

We do not store complete credit-card numbers. Payment-provider security controls apply to the handling of payment credentials.

When a customer submits a return, RMA, shipping-damage, or warranty request, we use the submitted information to investigate and administer the request.

Information may be disclosed where necessary to:

• the applicable manufacturer
• fulfillment or distribution partners
• shipping carriers
• warranty or service providers

for the purpose of resolving the specific claim.

RMA submissions are stored in our secure backend records system, and uploaded documents and photographs are stored in private, non-public file storage with restricted access. Uploaded RMA files are not publicly accessible.

Return conditions, warranty handling, and the RMA request form are described in our Warranties & Returns policy.

We may contact customers by email, telephone, and SMS where applicable, for purposes including:

• order confirmation
• payment or order issues
• shipping updates
• product availability
• lead-time responses
• customer-service questions
• RMA and warranty matters
• fraud or security inquiries

These are transactional communications relating to your order or request. Placing an order does not subscribe you to marketing communications. Transactional and marketing communications are kept distinct.

Email

Email addresses may be used for order confirmation, tracking, customer support, RMA and warranty communication, requested product information, and security or account communication. Transactional order email is not marketing email. If marketing email is introduced in the future, subscription consent and unsubscribe functionality will be handled separately.

Telephone Calls

Telephone calls may generate ordinary operational metadata such as telephone number, date and time, duration, and call history. We do not currently record customer telephone calls. If call recording is introduced in the future, this Privacy Policy and our customer notice process will be updated before that functionality is relied upon.

SMS & Text Messaging Privacy

When you opt in to receive text messages from AircraftAntennas.com or initiate an SMS conversation with us, we may collect your mobile telephone number, name where provided, message content, responses, timestamps, delivery information, and related communication records.

We use SMS information for purposes such as:

• order updates
• product availability
• lead-time responses
• shipping information
• customer service
• responding to customer inquiries

We may disclose information to service providers that are necessary to operate our messaging service, such as telecommunications providers, SMS platforms, and carriers, solely as necessary to provide and support those communications.

SMS opt-in information will not be used for unrelated third-party marketing purposes.

Consent to receive SMS messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of SMS messages or HELP for assistance.

SMS Consent Is Always Separate

Accepting our Terms & Conditions or this Privacy Policy, completing checkout, or creating an account is not SMS consent. Where an SMS opt-in checkbox is offered, it is optional, unchecked by default, clearly worded, and separate from any mandatory checkout acceptance.

Cookies & Similar Technologies

AircraftAntennas.com uses cookies and similar browser storage that are necessary for ecommerce operation, including:

• shopping cart and cart session tokens
• checkout
• session management
• account login on our store platform
• security
• site preferences

These are essential cookies and similar technologies. Without them, the cart and checkout cannot function.

Analytics

We do not currently operate a third-party analytics platform, advertising pixel, remarketing tag, session-recording tool, or cross-site behavioral tracking technology on AircraftAntennas.com. Basic server and platform logs are used for security, performance, and troubleshooting.

If analytics are enabled in the future, they would be used to understand website visits, page usage, navigation, performance, and general customer interaction — and this policy, together with any privacy-choice mechanism required by applicable law, would be updated accordingly.

Because we do not currently run non-essential tracking, we do not display a cookie preference center. We will not present a preference control that does not genuinely control tracking.

We may disclose personal information to service providers where reasonably necessary to operate the business. Categories include:

• Ecommerce & hosting providers — to operate and secure the website, store, and backend records.
• Payment providers — to authorize payments and refunds and prevent fraud.
• Fulfillment partners — to process and ship orders.
• Manufacturers and distributors — where necessary to fulfill orders, confirm products, or administer warranty and RMA requests.
• Shipping carriers — to deliver orders and investigate delivery claims.
• Email & communications providers — to send requested transactional communications.
• Telephone and SMS providers — to provide customer support and transactional messaging.
• Analytics providers — only where actually enabled.
• Professional advisors — for accounting, legal, insurance, or other legitimate professional services where necessary.
• Government and legal authorities — where disclosure is required by law or reasonably necessary to protect legal rights.

We do not provide third parties with more information than is reasonably necessary for the applicable service.

Legal Compliance & Fraud Prevention

We may use or disclose information where reasonably necessary to comply with law, respond to lawful process, protect customers, investigate fraud, enforce our Terms & Conditions, prevent security incidents, or protect the rights or property of Global Aircraft Parts LLC or others.

Do We Sell Personal Information?

AircraftAntennas.com does not sell customer personal information for monetary compensation.

We do not sell or disclose mobile telephone numbers or SMS opt-in/consent information to third parties for their own marketing or promotional purposes.

We do not currently disclose personal information for cross-context behavioral advertising or targeted advertising purposes, and we do not currently operate advertising or remarketing technologies on the website. If these practices change, this policy and any legally required privacy choices will be updated.

Customer information may be provided to service providers, fulfillment partners, manufacturers, distributors, payment providers, carriers, and communications providers only where reasonably necessary to provide the requested service, operate the business, protect transactions, or comply with law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as needed to satisfy legal, accounting, tax, fraud-prevention, warranty, dispute-resolution, or other legitimate business requirements.

Order Records

May be retained as necessary for accounting, tax, warranty, customer-service, fraud-prevention, and legal requirements.

Customer Communications

Retained as reasonably necessary to resolve inquiries and maintain appropriate business records.

RMA / Warranty Records

May be retained to administer the claim and maintain relevant product and warranty history, including submitted photographs and documents.

SMS Opt-Out Records

May be retained as necessary to ensure that the opt-out continues to be honored.

Website Logs

May be retained for reasonable security, troubleshooting, and operational periods.

How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Where implemented, these may include:

• HTTPS for website traffic
• access controls
• secure authentication on our store platform
• restricted database access
• private, non-public file storage for uploaded documents
• server-side validation of submitted information
• payment-provider security controls
• monitoring and security protections

No internet transmission or storage system can be guaranteed to be completely secure.

Depending on where you live and applicable law, you may have rights regarding your personal information. These may include rights to:

• request access to personal information we hold about you
• request correction of inaccurate information
• request deletion
• obtain a portable copy
• opt out of certain uses
• opt out of targeted advertising where applicable
• opt out of the sale of personal information where applicable
• appeal certain privacy-request decisions where applicable

To submit a privacy request, email sales@aircraftantennas.com with the subject “Privacy Request.”

We may need to verify your identity before disclosing or deleting personal information, and we will request only the information reasonably necessary to verify the request. We do not charge for ordinary privacy requests, and we do not discriminate against customers for exercising applicable privacy rights.

State Privacy Rights

Residents of certain U.S. states may have additional privacy rights where the applicable state law applies to AircraftAntennas.com's processing activities. The request process above may be used for those requests. We do not claim that every U.S. privacy statute currently applies to our business. If we later meet thresholds that require specific disclosures, universal opt-out recognition, or additional state notices, this policy and the related site functionality will be updated.

Delaware Privacy Requests

Where the Delaware Personal Data Privacy Act or another applicable state privacy law applies to our processing activities, eligible residents may exercise the rights provided under that law.

Where that law requires an appeal mechanism following denial of a request, you may submit an appeal to sales@aircraftantennas.com with the subject “Privacy Request Appeal.” Where required by applicable Delaware law following denial of an appeal, you may contact the Delaware Department of Justice, Consumer Protection Unit, to submit a complaint.

Transactional email relating to an order, RMA, inquiry, or account is necessary to provide the service you requested and is not marketing email.

We do not currently operate a marketing email program. If one is introduced, opting in will be optional and every marketing message will include an unsubscribe mechanism handled separately from transactional communications. You may also email sales@aircraftantennas.com with your email preferences at any time.

You may opt out of text messages at any time by replying STOP to any message from us. Reply HELP for assistance. You may also request an opt-out by emailing sales@aircraftantennas.com or calling (888) 861-4331.

After an opt-out, we may retain the minimum information necessary to record and honor your opt-out request. Opting out of SMS does not stop necessary email or telephone communication about an existing order or request.

Our website and business operations are based in the United States. If you access the website from outside the United States, information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Where applicable law grants additional privacy rights, requests may be submitted using the contact information in this policy.

AircraftAntennas.com is intended for aviation customers and is not directed to children under 13.

We do not knowingly collect personal information from children under 13.

If we learn that such information has been provided without appropriate authorization, we will take reasonable steps to delete it.

The site may contain links to manufacturer websites, technical documents, carrier tracking pages, our store checkout and account pages, or other external services.

Once you leave AircraftAntennas.com, the third party's own privacy practices apply. We are not responsible for the privacy policies or practices of external websites.

If Global Aircraft Parts LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or data practices. The “Last Updated” date at the top of this page is revised whenever material changes are published.

Where additional consent is legally required for a new use of personal information, we will obtain that consent rather than relying on your continued use of the website.

Privacy Questions?

If you have questions about this Privacy Policy or would like to submit a privacy request, contact:

AircraftAntennas.com
Operated by Global Aircraft Parts LLC

sales@aircraftantennas.comToll-Free (888) 861-4331