WARRANTIES & RETURNS
Straightforward Returns. Help When Something Goes Wrong.
Need to return an unused antenna, received the wrong item, or have a product that may be defective? Start here. We'll review your request and provide return or warranty instructions.
30-Day Returns
Eligible unused products may be returned within 30 days of delivery.
Simple RMA Process
Request authorization online before sending anything back.
Warranty Support
We'll help coordinate applicable manufacturer warranty claims.
Real Human Help
Questions? Call or text (888) 861-4331.
BEFORE YOU SHIP
Please Request an RMA Before Shipping Anything Back
All returns and warranty shipments require prior authorization. Please do not send merchandise back until you have received an RMA number and return instructions from our team.
The return address may vary depending on the product and reason for return.
Do not send returns to our Wilmington mailing address unless specifically instructed to do so in your RMA authorization.
RETURN CONDITIONS
Returning an Unused Product
We accept returns of many products within 30 days of delivery when the item remains new, unused, complete, and suitable for resale.
Unused
Never installed
Complete with all originally supplied parts and accessories
In original manufacturer packaging
Packaging in clean and resellable condition
Free from additional writing, labels, tape, shipping labels, or other alterations
Accompanied by supplied documentation where applicable
Manufacturer seals intact where applicable
Traceability and certification documentation intact where applicable
PACKING YOUR RETURN
Please place the manufacturer's product packaging inside a separate shipping carton when returning an item. Do not use the manufacturer box itself as the shipping carton or attach shipping labels directly to it.
Has the package already been opened?
An opened package does not automatically mean we cannot help, but return eligibility may depend on the product and its condition.
If the product has been opened but remains completely unused, uninstalled, unaltered, complete, and fully resellable, submit an RMA request and we'll review it.
Please do not attempt to reseal, rewrap, or alter the manufacturer's packaging before returning it.
Need a Different Antenna?
Exchanges are accepted for eligible products within 30 days of delivery. The returned product must meet our standard return conditions, including being unused, uninstalled, complete, and in resellable condition.
Please request an RMA before returning the product and let us know which antenna you would like instead. Once the returned item is received and inspected, we will process the approved exchange.
If there is a price difference between the original and replacement product, we will contact you before the replacement ships. Our team can also help confirm compatibility before you choose the replacement antenna.
For customer-requested exchanges, the customer is responsible for return shipping. If the exchange is required because Aircraft Antennas shipped the wrong product, we will provide return instructions and cover the reasonable return-shipping cost. Applicable shipping charges for the replacement product will be confirmed before the exchange is completed.
Items With Return Restrictions
Some aviation products cannot be returned once ordered, opened, programmed, installed, altered, or otherwise removed from new/resellable condition. The following may not be eligible for return:
- Special-order products
- Products specifically identified as non-returnable
- Programmed or configured products
- Serialized products where traceability has been compromised
- Products with broken manufacturer seals where the seal is material to resale
- Time-sensitive products
- Software or electronically licensed products where applicable
- Products that have been installed
- Used products
- Modified or altered products
- Damaged products where the damage occurred after delivery
- Items missing components, documentation, labels, certificates, or original packaging
- Products with writing, stickers, shipping labels, tape, or damage to the manufacturer's original packaging
Any product-specific return restriction known at the time of sale will be shown on the relevant product page before purchase. If you're unsure, ask us before ordering.
DOCUMENTATION
Aircraft Parts, Traceability & Certification
Certain certified, serialized, programmed, or otherwise controlled aviation products may have additional return requirements.
Installation, alteration, loss of traceability, broken seals, missing certification documents, or modification of supplied documentation may make a product ineligible for return.
For some FAA-approved or otherwise certified aircraft parts, additional documentation may be required before a return can be accepted. Our team will advise you of any applicable requirements during the RMA process.
BEFORE INSTALLATION
Please Check Before Installation
Before installing an antenna, verify the manufacturer part number, connector, application, dimensions, and any other relevant installation requirements.
Products that have been installed, mounted, modified, wired, powered, damaged, or otherwise used generally cannot be returned as ordinary unused merchandise.
If the product appears defective, do not submit it as a normal return. Use the Warranty / Defective Product option in the RMA form instead.
FOR ANTENNAS THIS CAN INCLUDE
- Mounting marks
- Drilled or modified parts
- Altered connectors
- Cut wiring
- Sealant or adhesive residue
- Scratches or installation damage
- Evidence of electrical connection or use where relevant
SHIPPING & FEES
Return Shipping
For standard customer-requested returns, including items ordered incorrectly or no longer wanted, the customer is responsible for return shipping.
If we shipped the wrong product, we will provide return instructions and cover the reasonable cost of returning the incorrect item.
For damaged shipments or suspected defective products, please contact us before shipping anything back. Return-shipping responsibility may depend on the circumstances and, for warranty claims, the applicable manufacturer's warranty terms. We will confirm the required process and any applicable shipping responsibility before the product is returned.
We strongly recommend using a trackable shipping method and packaging the item appropriately. AircraftAntennas.com cannot assume responsibility for merchandise lost or damaged while being returned by the customer.
Please wait for RMA approval before shipping — we'll confirm where to send it.
Shipping Charges
Original shipping charges are normally non-refundable for standard customer-requested returns.
If we shipped an incorrect item or there was another error on our part, we'll work with you to make it right.
Non-Standard Return Deductions
Standard eligible returns that meet all return conditions do not incur a restocking fee.
If we agree to accept a return that falls outside the standard return conditions, a deduction of up to 30% may apply to reflect reduced resale value. This may include damaged or materially opened manufacturer packaging, missing packaging, documentation or components, or other reductions in resale condition.
Any applicable deduction will be communicated during the return review whenever reasonably possible.
Damaged Shipment or Wrong Product?
Incorrect Product Received
If we sent you something different from what you ordered, submit an RMA request and select “Incorrect Item Received.” We'll review the order and arrange the appropriate resolution.
Shipping Damage
If the shipment arrives visibly damaged, keep the shipping carton, product packaging, and all packing materials. Take photographs of the package and product and contact us as soon as possible — the RMA form accepts multiple photo uploads.
Please do not discard damaged packaging until the claim has been resolved, as the carrier may require it for inspection or documentation.
WARRANTY
Manufacturer Warranty Support
AircraftAntennas.com sells products manufactured by a range of aviation equipment manufacturers. Applicable warranty coverage is provided under the individual manufacturer's warranty terms.
Warranty eligibility, repair, replacement, credit, or other remedy is ultimately determined according to the manufacturer's warranty policy and evaluation of the product.
You do not need to figure out where to start. Submit a Warranty / Defective Product RMA request to us and we'll help determine the appropriate next step.
WE MAY
- Obtain additional information from you
- Request photos or diagnostic details
- Ask for the product serial number
- Provide manufacturer warranty instructions
- Coordinate the return where appropriate
- Direct the product to the appropriate manufacturer or service location
- Facilitate communication where appropriate
Product Appears Defective?
If an antenna or related product appears defective when received or fails during initial use, stop using or installing it where practical and contact us through the RMA form.
PLEASE RETAIN
- Original packaging
- All supplied parts
- Documentation
- Serial-number labels
- Certification documents
- Proof of the observed issue where practical
Please provide as much detail as possible about the issue. Clear information can significantly speed up the warranty review process.
No Fault Found
If a product submitted as defective is tested and no defect is found, and the product is no longer in new/resellable condition, it may not be eligible for return or refund. Additional manufacturer evaluation, shipping, or service charges may apply depending on the product and warranty process. Where a manufacturer applies a specific charge, we'll let you know once it is known to us.
How Refunds Work
Once an authorized return is received, it will be inspected to confirm that it meets the approved return conditions.
Approved refunds are processed within 10 days after the returned item has been received and inspected. Refunds are issued to the original payment method. Your bank or payment provider may require additional time for the credit to appear on your account.
REFUND AMOUNT MAY BE ADJUSTED FOR
- Non-refundable original shipping where applicable
- An approved restocking fee where applicable
- Missing components or damage, where the return was accepted subject to those conditions
RMA PROCESS
How an RMA Is Handled
01
Submit Request
Complete the RMA form below.
02
We Review It
We'll review the order, product, condition, and reason for return.
03
Receive Authorization
If approved, we'll provide an RMA number and return instructions.
04
Send the Product
Package the item according to the instructions and ship it to the specified return location.
05
Inspection & Resolution
Once received, the return or warranty claim is inspected and the applicable refund, replacement, repair, credit, or warranty process is completed.
Submitting the form does not itself authorize a return. Authorization occurs only after our team reviews and approves the request.
RMA REQUEST
Request an RMA
Complete the form below and we'll review your request. Please do not ship the product until you receive return authorization and instructions.
Need Help Before Submitting?
If you're unsure whether your situation is a return or warranty issue, contact us and we'll point you in the right direction.
Contact Our TeamCOMPANY INFORMATION
AircraftAntennas.com is operated by Global Aircraft Parts LLC.
Global Aircraft Parts LLC1207 Delaware Ave #1761
Wilmington, DE 19806
United States
MAILING ADDRESS — NOT A WAREHOUSE OR RETURNS ADDRESS
Returns must be authorized in advance. Please use the return address supplied with your RMA instructions.
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